Encyclopedia of Positive Questions, Volume One
"Human systems and
organizations move in the direction of what they
study"—— is the premise and focus of this practical
handbook. The book is composed of generic interview
questions central to the "Discovery" phase of the
Appreciative Inquiry process. Appreciative interview
questions such as those discussed in this book seek
to discover who and what the organization is, at its
best. A user of a previous edition commented: "...
this handbook on the power of positive questions has
implications for every aspect of our business:
measurement systems, customer focus groups, quality
management, teambuilding, performance appraisal,
surveys; indeed everything where we ask questions or
gather data. But the importance of this approach
goes beyond business——I only wish I had the benefit
of these ideas when my children were growing up."
